Here are some of the ways we do it…
Experience Management Transformation
We help you tackle your biggest business challenges head-on through the Experience Operating System (XOS) framework that connects the WHAT (strategic outcomes) with the HOW (capabilities and behaviours).
Typically achieved through a structured, end-to-end program, we work alongside you, equipping your teams to adopt new ways of working, embed them at scale, and make change visible across the business. From executive alignment and operating model design, to journey-led transformation, measurement, and capability building, it’s about HOW you turn ambition into results that last.
Together we align around the 8 Keys of XOS — strategy and vision, alignment and accountability, customer understanding, design and innovation, measurement, process simplification, technology and data, and culture — to unite every part of your organisation behind a single, coherent system - and towards unified goals.
XOS becomes your operating model for measurable progress and sustained performance. It equips teams to adopt new ways of working, embed them at scale, and make change visible across the business. From executive alignment and operating-model design to journey-led transformation, measurement, and capability building — XOS provides the foundation and shared language for lasting change.
The payoff: greater loyalty, lower cost-to-serve, and targeted growth through experiences that truly differentiate your brand.
Workshops & Co-creation
High-impact co-creation sessions leveraging proven frameworks to address immediate challenges.
Fast, focused, and practical. We guide your teams through hands-on sessions that clarify priorities and show them HOW to tackle challenges in ways that deliver immediate and visible impact.
Often with your colleagues across your organization, using proven tools, templates and methodologies, applied to your immediate needs.
We enjoy training your teams to be able to run these workshops themselves - using a learn, try, apply model.
Technology & Data Optimisation
Making your existing data and technology work harder for improved business decisions.
Many organisations already have the tools — CRM, VoC platforms, journey analytics, data warehouses — but too often they sit in silos or are simply under-utilized. The result: decisions built on partial insight, opportunities slipping by, and stakeholders left without the clear, compelling view of risks and opportunities they need to act with confidence.
We support you to unlock and align the untapped value right across your existing systems, so data flows from across the business and decisions become precise, timely, and actionable.
From end-to-end customer journey mapping to advanced analytics, we ensure your technology and data assets fuel the outcomes that matter most: stronger loyalty, lower cost-to-serve, and targeted growth.
Learning & Upskilling
Building your confidence and gaining capabilities in new, emerging and fundamental XM skills required for a high performing team.
Through workshops, coaching, and certification, we assess and overcome the key areas for improvement.
From journey mapping and service design to measurement, governance and leadership coaching, we build both emerging and core XM skills.
Every program is practical, hands-on, and designed to accelerate confidence and capability.
Advisory & Coaching
Working by your side as you drive the business impact of your XM priorities. As an extension of your team, or alongside it, ensuring the success of your roadmap.
We have walked in your shoes and know HOW to move from conception to execution in large, complex organisations.
We are more than advisors; we are your dedicated partners in execution, accountable with you for outcomes that last.
AmplifyXM On-Demand
Organisations increasingly need senior experience leadership, but not always on a full-time basis. Economic caution, agile operating models, and talent shortages mean many prefer flexible, embedded tenured expertise: leaders who can plug in fast, deliver impact, and scale their involvement up or down. We support as an extension of your team through a mix of ongoing, fractional or ad-hoc engagements, depending on how your needs evolve.
AmplifyXM is well positioned to meet this growing demand. As a trusted global XM consultancy, we bring clients renowned capability, proven hands-on practitioners, and the assurance of quality and continuity that individual freelancers can’t provide.